Start Cam Chat →

Contact Us

One address, read by people. Most questions are already answered in the Help Center; for everything else, email us and tell us what happened.

1. Email us

Email is our only official support channel. We do not run support through social accounts, chat partners, or any third party, so if someone claiming to be CamToCam reaches you anywhere else, ignore them.

Official support
…

We read every message and aim to reply within 24 hours. Safety reports and payment problems are reviewed first.

2. Pick your topic

Each button opens your mail app with the subject already filled in, so your message lands in the right queue. The short checklist under each one is what we will need to help you without a second round of questions.

Camera, mic, and connection

Your camera will not start, your match cannot hear you, or calls keep dropping.

  • Your device and browser (for example iPhone + Safari)
  • Whether the browser shows camera and microphone as allowed
  • What you see on screen when it fails
Email about camera, mic, and connection

Safety and reporting

Use the Report button on the call screen first: it acts immediately. Then email us if you want a person to follow up.

  • Roughly when the chat happened (date and time zone)
  • What happened, in your own words
  • Any username or profile you saw
Email about safety and reporting

Purchases and charges

A purchase that did not go through, or a charge on your statement you want us to look into.

  • The transaction reference from your receipt or bank statement
  • The amount and the date
  • The email or Google account you used, if any
Email about purchases and charges

Privacy and your data

Questions about what we hold, or a request to delete anything associated with you.

  • The email or Google account you used, if any
  • What you would like us to do
Email about privacy and your data

3. Urgent reports

Someone who appears to be under 18, or video shared without the person's consent: report it from the call screen immediately, then email us with Urgent at the start of the subject line. These reports jump every queue, and confirmed cases result in permanent removal and, where the law requires it, a report to the relevant authorities.

If you are in immediate danger, contact your local emergency services first. We are a chat service, not a crisis line.

4. Keep yourself safe when you write

  • We will never ask for your password, a one-time code, or your full card number. Anyone who does is not us.
  • We never ask you to pay outside the platform. Payment instructions that arrive by email, chat, or social media are scams.
  • Check the address. Real replies come from the support address above and nowhere else.

5. Before you write

The Help Center covers the questions we get most: camera permissions, how matching works, skipping and ending a chat, and how to report someone. If the answer is not there, write to us and we will add it.

Questions about the rules themselves are answered in the Terms of Service and the Privacy Policy.